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Coundon Branch Site

Coundon Branch will be re-opening on reduced hours from the 18th October 2021, however due to staffing issues we may have to close the branch at short notice. This will be a working model of telephone triage BEFORE a Face to face appointment will be offered by the clinician. Opening hours are Monday 8am – 12pm 2pm – 4pm, Tuesday 2pm- 4pm Thursday 8am-12pm.

Policy on Face Coverings - 19 July 2021

Important

Throughout the pandemic we have strived to make the surgery as safe as possible for all of our patients and staff. We will continue to do so going forward.

From 19th July nothing will change at the surgery – patients will still need to wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions that will protect people.

In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients then we did pre-covid (face to face, by phone, by e-consult and by video), not counting vaccinating the local adult population against covid-19.

Our Surgery has come so far in trying to minimise the impact of covid and we are sure you understand that we need to keep the surgery as safe for all patients as we can.

You can now use our online service to ask for help and advice. It is available to submit forms 24/7 and allows you to contact us outside normal hours. All of our responses will be in normal hours between 8:00am to 18:00.

Our extended opening hours are 7.30am opening on Monday and Thursday and this will be for telephone consultations.

Non-urgent advice: Before you go online

If you think you need to speak to a doctor, arranging a telephone consultation may be more appropriate. To do so please call the Surgery. Contact Us

Have you seen our self-help advice pages?

Self Help

Information:

If you have an NHS login, you can use it to login during the eConsult and save time on filling in some details.

  • NHS login is the same login you use for the NHS app. It's different from SystmOnline login.
  • If you don't already have an NHS login, continue without it. We'll give you the option to register for one after you submit your request.

When we respond to you we shall do so in the first instance either by:

  • telephone
  • text message or
  • email

This helps us to decide the next step in your care for example:

  • a text message to provide information on non urgent test results
  • providing a phone call to follow up on an online consultation
  • providing a face-to-face appointment

When attending the surgery for a face-to-face appointment please remember to:

Do

  • arrive on time of appointment

  • come alone if possible

  • remember to wear a face mask

  • social distance at all times

Don’t

  • Do not arrive too early or too late for your appointment

  • Do not forget your face mask

  • Do not bring family or friends if not appropriate

Important

Cancelling appointments

If you cannot make your face-to-face or telephone appointment it is important that you contact the surgery to cancel it so we can offer the appointment to another patient.  Please call us. Contact Us

Alternatively please ensure we have an up to date mobile number and we can send you a text reminder and if necessary you can cancel your appointment via this text.

Other ways to book an appointment

You can contact the practice using our phone lines during the opening hours listed above. Please note that during busy periods you may be in a queue.

For more information visit our Contact Us page.

When we are closed

Non-urgent advice: NHS 111 can help if you have an urgent medical problem and you’re not sure what to do:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week.

Immediate action required: Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include: