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Coundon Branch Site
Coundon Branch will be re-opening on reduced hours from the 18th October 2021, however due to staffing issues we may have to close the branch at short notice. This will be a working model of telephone triage BEFORE a Face to face appointment will be offered by the clinician. Opening hours are Monday 8am – 12pm 2pm – 4pm, Tuesday 2pm- 4pm Thursday 8am-12pm.
Policy on Face Coverings - 19 July 2021
Throughout the pandemic we have strived to make the surgery as safe as possible for all of our patients and staff. We will continue to do so going forward.
From 19th July nothing will change at the surgery – patients will still need to wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions that will protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients then we did pre-covid (face to face, by phone, by e-consult and by video), not counting vaccinating the local adult population against covid-19.
Our Surgery has come so far in trying to minimise the impact of covid and we are sure you understand that we need to keep the surgery as safe for all patients as we can.
Non-urgent advice: Before you go online
If you have an NHS login, you can use it to login during the eConsult and save time on filling in some details.
- NHS login is the same login you use for the NHS app. It's different from SystmOnline login.
- If you don't already have an NHS login, continue without it. We'll give you the option to register for one after you submit your request.
arrive on time of appointment
come alone if possible
remember to wear a face mask
social distance at all times
Do not arrive too early or too late for your appointment
Do not forget your face mask
Do not bring family or friends if not appropriate
If you cannot make your face-to-face or telephone appointment it is important that you contact the surgery to cancel it so we can offer the appointment to another patient. Please call us. Contact Us
Alternatively please ensure we have an up to date mobile number and we can send you a text reminder and if necessary you can cancel your appointment via this text.
Non-urgent advice: NHS 111 can help if you have an urgent medical problem and you’re not sure what to do:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.