Book an appointment

You can have an appointment:

  • in person at the surgery
  • over the phone

You can see:

  • any doctor at the surgery, if they're available
  • the nursing team

Before you book

Check contact us to see our:

  • opening times
  • address
  • disabled access
Coundon Branch - reduced opening hours

Important

Coundon Branch has reduced opening hours, and due to staffing issues we may have to close at short notice.

Opening hours are:

  • Monday 8am to 12pm
  • Tuesday 2pm to 4pm
  • Thursday 8am to 12pm

You will need to have a telephone call before you have a face to face appointment.

Book an appointment

To book an appointment you can either:

Cancelling an appointment

If you cannot keep an appointment, let us know as soon as possible so that we can give it to someone else.

Or, please make sure we have your mobile number. We can send you a text reminder and if necessary you can cancel your appointment via this text.

At your appointment

Do

  • arrive on time

  • come alone if possible

  • wear a face mask

  • social distance at all times

Don’t

  • Do not arrive too early or too late for your appointment

  • Do not forget your face mask

  • Do not bring family or friends if not appropriate

Face coverings at the surgery

Important

Throughout the pandemic we have strived to make the surgery as safe as possible for all of our patients and staff. We will continue to do so going forward.

At the surgery patients still need to wear a mask, socially distance and use hand sanitiser in the surgery. Staff will continue to wear PPE.

We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions that will protect people.

In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients then we did pre-COVID (face to face, by phone, by eConsult and by video), not counting vaccinating the local adult population against COVID-19.

Our surgery has come so far in trying to minimise the impact of COVID and we are sure you understand that we need to keep the surgery as safe for all patients as we can.

When we're closed

Non-urgent advice: NHS 111 can help if you have an urgent medical problem and you’re not sure what to do:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week.

Immediate action required: Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

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